How can we help?
Answers to common questions, and a direct line to our travel agents.
Frequently asked questions
Is the price I see the price I pay?
Yes. Prices include the airline fare, taxes, airline charges and the BEGU Travel service fee. Extras you add (bags, seats) are added before you pay, and you approve the exact total.
When is my card charged?
Your card is authorized when you pay and charged only after the airline confirms your booking. If the airline can't confirm, the authorization is released and you are not charged.
How do I check in?
Check in directly with the airline using the airline reference (PNR) shown in My Trips and on your itinerary.
Can I cancel or change my booking?
Open the trip in My Trips. You'll see the airline's refund amount and any fees before you confirm a cancellation. For changes, contact our support team.
How long do refunds take?
Once a refund is approved we send it to your original card. Banks usually show it within 5–10 business days.
What if the airline changes my flight?
We'll email you and our team will contact you about alternatives or a refund.
Do I need a passport for my trip?
International travel requires a valid passport (and sometimes a visa). Some airlines require passport details at booking — checkout will ask when it's needed.